Refund policy

LAST UPDATED
24 JULY 2022

CANCELLATIONS

  • All orders that are cancelled after processing or if packaged for shipment will be charged a 15% restocking fee.
  • Changing orders after the order has been packaged can be subjected to additional shipping costs and/or be processed as a new order.
  • If the order has already been picked up by the shipping company, it will require the purchaser to return the product(s) at the purchasers expense.
  • If packages are refused at the time of delivery, the purchaser will be charged a 15% restocking fee and all return shipping fees will be deducted from return credit.
  • By clicking the confirm order button you are authorizing the above total to be billed to your card and the sale is final, NO CREDITS OR CHANGES CAN BE APPLIED ONCE YOUR ORDER IS CONFIRMED.

RETURNS

  • Return Merchandise Authorization (RMA) is required for all items being returned. Please contact our sales staff to obtain an RMA number and to obtain details regarding your return.
  • RMA numbers can only be requested within 15 day of receiving the order.
  • We’re happy to accept returns on any new, uninstalled items that have all the original packaging once an RMA has been issued.
  • All returns are subject to a 15% restocking fee.
  • The purchaser is responsible for all Shipping and handling charges.
  • Unfortunately, we’re unable to accept returns on items that have been used, installed or that aren’t in resalable condition.
  • Items must be received within 15 days of the issue date of the RMA Number
  • Electronic parts cannot be returned

RETURN SHIPPING

  • You may use any carrier you choice for return shipping. Overland Industries will not be responsible for any returns lost in transit, damaged in shipment, or any return that does not have a signed Proof of Delivery. We suggest you to use a carrier that offers package tracking.
  • Return products should be insured for damaged or loss during transit.
  • All packages have to be marked with the RMA number to ensure accurate processing.

DEFECTIVE PRODUCT

  • If any product proves to be defective within 30 days from the original purchase date please contact our customer service department immediately (support@overland-industries.com). If returned merchandise proves to be defective we will ship a replacement to you at our expense. An RMA number is required for all returns. Please contact our staff to obtain an RMA number and to obtain details regarding your return. 
  • Overland Industries stands behind the products that we sell and manufacture. Overland Industries guarantees all parts free from defects for one year from the original purchase date. All warranties aren’t transferable and only apply to original purchaser of the product
  • The warranty does not cover products for finish, corrosion, alterations and/or installations upon vehicles to which the parts are not intended for.
  • All Third Party products are covered by their original manufacturers warranty.
  • In some instances, due to the nature of these products and the conditions they endure it may not be possible to warranty or guarantee certain products

REFUNDS

  • All returns will be processed within 48 hours of receiving in most cases
  • Refunds carry a minimum restocking fee of 15% from the original purchase price.
  • Returned items must be unused, non-installed, new, and in sale-able condition.
  • Shipping and handling fees are not refundable.
  • Refunds can take up to 10 business days appear on your account.
  • Only original purchaser’s credit card can be refunded.

DISPUTE RESOLUTION PROCESS
Although we make every effort to hit timelines for both order completion and shipping, the reality is that sometimes issues can arise that are outside of our control. We ask that you contact us at sales@overland-industries.com during regular business hours and allow us to hear your grievance and take action to rectify the situation for you. If this is an emergency, truly an emergency, you can send a text message to the shop phone 785.802.5900 during or after business hours and either Robert or Michael will reply as soon as possible. No contact with us, a threatening email (yes it has really happened) followed by filing a dispute with your payment institution is not an acceptable way to conduct business. If you're frustrated, reach out, we're here to help.